Camberwell Flower Delivery – Terms & Conditions for Online Orders

Terms & Conditions for Camberwell Flowers Online Orders

Introduction

Welcome to Camberwell Flowers' online flower delivery service, serving Camberwell and surrounding areas. These Terms & Conditions apply to every order placed via our website for flowers and related gifts. By placing an order, you confirm your acceptance of these terms. Please read them carefully; they explain important rights and obligations in using our e-commerce service.

Order Process

Camberwell Flowers offers convenient online ordering for delivery of fresh flowers and associated products across Camberwell and neighbouring areas. To place an order, select your preferred products, add your chosen delivery and recipient details, and follow the on-screen prompts to confirm and pay. All orders are subject to acceptance and availability.

Upon completion of the online checkout, you will receive an automated email acknowledging your order. This email does not constitute an acceptance of your order—orders are accepted only after we have checked available stock and confirmed payment. You may be asked to provide proof of address or identity if necessary to safeguard against fraud.

For orders containing special requirements (such as funeral or event arrangements), we recommend booking as early as possible to ensure availability. All product images on our site are for illustrative purposes only. While we strive to replicate arrangements as closely as possible, variations may occur due to seasonal or supplier constraints.

Delivery

We offer flower delivery services throughout Camberwell, SE5, and nearby communities, subject to our delivery policy. Delivery charges are stated during the online checkout process. We aim to deliver orders on the specified date, but timings and availability can be affected by weather, traffic, and external circumstances beyond our control.

It is your responsibility to provide accurate delivery details. If our driver is unable to deliver because of erroneous information or absence of the recipient, we may attempt to leave the delivery with a neighbour or in a secure place. In such cases, a delivery card will be left. Camberwell Flowers is not liable for failed deliveries due to incorrect information.

Delivery within Camberwell is generally available Monday to Saturday. We do not guarantee specific delivery times, except for certain events or funerals where prior arrangement has been made. For peak occasions (e.g., Mother’s Day, Valentine’s Day), early booking is recommended.

Payment Terms

All prices on our website are in Pounds Sterling (£) and include VAT where applicable. Payment for online flower delivery must be made at the time of order via our secure payment gateway, using major credit and debit cards. Your card will be charged upon order confirmation. We do not accept cash or cheques for orders placed through the website.

Should any pricing errors occur, we reserve the right to cancel or amend the order even after confirmation, although we will always contact you in such cases to agree on how to proceed.

Substitution Policy

Our aim is to deliver arrangements as pictured; however, flowers are natural products and subject to seasonal availability. We reserve the right to substitute products of equal or greater value and similar style if necessary. If a main component must be replaced, we will try to contact you before dispatch. The integrity and aesthetic of the arrangement will always be maintained.

Order Amendments and Cancellations

If you need to amend or cancel your order, please contact us as soon as possible after placing the order. Cancellations by phone or via your online account are subject to the following:

Orders for next-day delivery may only be cancelled within 2 hours of order placement.
For future-dated orders, cancellation is possible up to 24 hours before scheduled delivery.
Same-day orders are processed immediately and generally cannot be cancelled.

If your order has already been prepared, dispatched, or delivered, cancellations or amendments may not be possible. In the event of a cancellation or amendment not being possible, we bear no liability for declined or failed changes.

Refunds and Returns

Camberwell Flowers takes pride in delivering quality products. If you are unsatisfied with your order or have received damaged or incorrect flowers, contact us within 24 hours of delivery. Where we agree there is an issue, we will provide either a replacement, refund or an alternative arrangement at our discretion. Evidence such as photographs may be requested to process your claim.

Under UK law, perishable goods such as fresh flowers are not eligible for the 14-day cooling-off period. Therefore, refunds are typically only made in line with our quality guarantee above.

Liability

We endeavour to ensure all products and services meet high standards of quality and delivery, but our liability to you is limited under these terms. Camberwell Flowers will not be liable for:

Any indirect, consequential, or special losses connected to the use of our website or products.
Any failure or delay in delivery caused by circumstances beyond our control (for example, acts of God, strikes, or bad weather).
Any loss or damage resulting from the use or misuse of the flowers or gifts supplied by us.

Our maximum liability in contract, tort (including negligence) or otherwise shall not exceed the value of your order.

Customer Responsibilities

By placing an order with us, you represent that:

You are at least 18 years old.
You have the legal capacity to enter into a contract.
All details you provide are accurate and complete, including delivery and payment information.

You are responsible for checking that flowers are suitable for the intended recipient, particularly in relation to allergies or health and safety. We cannot accept liability for any adverse reactions if you have not informed us of special needs.

Changes to Terms & Conditions

Camberwell Flowers reserves the right to update or amend these Terms & Conditions at any time for legal, regulatory, or business reasons. Any changes will be posted on our website, and your continued use of our service will indicate acceptance of those changes. Please check these terms regularly if you use our website or shop online frequently.

Personal Data & Privacy

Your privacy is important to us. Any personal data provided in relation to your order will be handled in accordance with applicable UK data protection legislation. We collect and process data strictly for order fulfilment and do not share your personal information with third parties except where necessary for processing and delivery.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or relating to these terms or your use of the Camberwell Flowers online flower delivery service shall be subject to the exclusive jurisdiction of the English courts.

These terms are intended for customers in Camberwell and nearby regions. Should any provision be found unenforceable, the remaining provisions shall remain in full effect.

General Information

Our site, products, and services are aimed at individual and business customers in Camberwell SE5 and surrounding areas, unless otherwise stated. If you are outside our standard delivery zone, please check availability before ordering.

Camberwell Flowers is a registered business operating in the United Kingdom. By using our flower delivery service, you acknowledge and agree to these Terms & Conditions as binding for all online orders placed with us.

If you have any questions about these Terms & Conditions, please refer to the help section of our website or contact us for clarification before ordering.