Returns, Refunds & Complaints Policy
Our Fresh Flowers Guarantee in Camberwell
At Camberwell Flowers, we pride ourselves in delivering only the freshest blooms to homes and businesses in Camberwell and the surrounding areas. As your trusted local florist, we are committed to ensuring each arrangement leaves our store in perfect condition and arrives ready to delight. To back this commitment, we offer a Fresh Flowers Guarantee with every order.
Damaged or Unsatisfactory Flowers on Arrival
While we take every precaution when preparing and delivering your flowers, sometimes external factors may affect their condition in transit. Should your bouquet or arrangement arrive damaged or not in the fresh condition you expect from a leading Camberwell florist, please let us know as soon as possible. We kindly ask you to contact us with a clear photo of the delivered flowers within 24 hours of receipt. This helps our team verify the issue promptly and provide you with the best possible solution.
Freshness Window & Quality Assurance
We guarantee that all our flowers will remain fresh for a minimum of three days from delivery, provided they are cared for as per our instructions. If you feel your flowers have not met this standard for longevity during this window, or if you experience any concerns about their freshness, please don’t hesitate to reach out. Your satisfaction is at the heart of everything we do, and we always seek to exceed your expectations as Camberwell’s favourite local florist.
Refund & Replacement Options
If your order arrives in an unsatisfactory condition or does not meet our freshness pledge, we are happy to offer a suitable solution to put things right. Depending on the nature of the concern, you may be entitled to:
- A full or partial refund for the affected items
- A prompt replacement arrangement delivered at your convenience
- Store credit for a future purchase
We assess each case individually to ensure our customers in Camberwell and nearby are satisfied with the resolution. Refunds or replacements are processed once we have verified the issue via your submitted photographs and details.
Complaints Process
Customer feedback is vital to our mission of continuous improvement. If you have a complaint or are dissatisfied with any aspect of our service, please contact our team directly. Provide your name, order details, and a clear description of your concern, including any relevant photos. Our management team will investigate the issue thoroughly and respond with a resolution within two business days wherever possible.
Your trust means the world to us, and we strive to ensure every experience with Camberwell Flowers is a positive one—whether for a single bouquet or regular corporate arrangements. We welcome all feedback as an opportunity to enhance our services.
Proud to Serve Camberwell Households & Businesses
Thank you for choosing Camberwell Flowers as your local florist. We are dedicated to upholding our fresh flowers guarantee and building lasting relationships with the Camberwell community through honest, reliable service. Should you ever have a query, complaint, or request regarding returns or refunds, rest assured that you are in caring and professional hands.
